Copy of Frequently Asked Questions

About the shoes

Fit & Sizing

Shipping & Delivery

Returns and Exchanges

Stores

Gift Cards

Care

About the shoes

How are Fizzy Goblets made?

Fizzy Goblets are handcrafted designer shoes made in collaboration with artisans. Each shoe takes over 60 hours to make and uses techniques that have been honed for centuries. 

What materials are used?

The Juttis, Heels, Kolhas, Sneakers and Broguesters are made from ethically sourced leather.

The embroideries are done on the best quality fabrics.

We also use vegan leather in the construction of our sliders and loafers 2.0

Where are they made?

Fizzy Goblets are proudly made in India. We work with artisans to contemporarize traditional artforms and give them a place in your wardrobe.

Do you have any vegan shoes?

Yes! You can check out the vegan collection here.

Fit & Sizing

What size should I order? Do all styles fit the same?

All of our styles are built according to established industry standards for fit and sizing. We recommend buying your normal size in all our styles. However, some customers prefer going up a size in Brogues due to the shape of the shoe. If the shoe feels a bit snug, then that’s alright as it takes the shape of your foot. The more you wear them, the more they mould themselves to you and the more comfortable they get. You can view our Fizzy Goblet Size Chart here

Size Chart

European Sizes 35 36 37 38 39 40 41
US Sizes 5 6 7 8 9 10 11
UK Sizes 3 4 5 6 7 8 9
Fizzy Goblet Sizes 4 5 6 7 8 9 10
Length of Foot (cms) 22.5-23 23-23.5 23.5-24 24-24.5 24.5-25 25-25.5 25.5-26

Do Fizzy G’s fit wide, narrow or problematic feet?

The structure of our lining is designed to accommodate the shape of your foot and gently hug your feet whether they are wide or narrow.

Do Fizzy G’s stretch?

Fizzy G’s stretch to take the shape of your foot. The juttis have no left or right because of this very reason!

Shipping & Delivery

What are the Shipping Terms and Conditions

FREE SHIPPING AVAILABLE ON & ABOVE 2 PAIRS. 

For shipping charges on 1 pair, please click here.

We use reliable courier service primarily DHL & Fed Ex.

Also, There may be custom duties, brokerage fees or any other taxes that are applicable by the destination country and are subject to government regulations. Please note we have no control over these duties.

Do you ship Worldwide?

Yes we do ship worldwide. We offer FREE SHIPPING AVAILABLE ON & ABOVE 2 PAIRS.

For shipping charges on 1 pair, please click here.

We use reliable courier services for shipping primarily DHL & Fed Ex.

What are the payment options available?

You can pay for your purchase using credit card, debit card, american express, Paypal, etc.

All these payment methods are 100% safe and secured.

How will I know my order is shipped?

You will receive a tracking number on your email id once your order has been shipped. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering.

You can whatsapp us on +91-91376 70169 for any queries.

How can I check the status of my order?

You will receive tracking details on your email id. once your order is shipped.

How much time will it take for me to receive my shoes?

We dispatch your pairs within 24 - 48 hours of placing the order. We use reliable courier service primarily DHL & Fed Ex. It takes around 5 to 7 working days for the delivery of shipment depending on your location.

The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners.

Kindly note there might be a delay during National holidays and festivals.

Which countries do you deliver to?

We ship worldwide. For a complete list of countries, please click here.

Would there be any hidden taxes or duties that I have to pay?

There may be custom duties, brokerage fees or any other taxes that are applicable by the destination country and are subject to government regulations. Please note we have no control over these duties.

Returns and Exchanges

What’s your return policy?

We do notprovide exchanges & returns.

Do you give Refunds?

We do not provide refund on any order.

Stores

Where do you have your physical stores?

We have stores in Mumbai and Delhi, India.

Mumbai Store :

Fizzy Gobet, Palladium Mall, Shop No: T-26B, Third Floor,

462, Tulsi Pipe Road,

Palladium, Lower Parel,

Mumbai - 400013

Mob- +91 99207 38487/ +91 9137670169/ 022 - 40020840 

(10.00  am - 10.00 pm) (Monday to Sunday) 

* Open on all National holidays.



Delhi Store:

Fizzy Goblet, DLF Promenade, Shop No:- 172,

Ground Floor, Promenade Mall, 

Vasant Kunj Mall Road, Delhi - 110070

Mobile :- +91 9137670169 / +91 8882217672

(10.00  am - 10.00 pm) (Monday to Sunday)

*Open on all National holidays.

What time are they open till?

You can visit the store anytime between 10am to 10pm everyday including all national holidays.

How do I check whether something I like online is in store?

You can directly get in touch with the respective stores for checking the availability of the pair.

Contact details are as follows-  

Mumbai store : +91 99207 38487/ +91 9137670169/ 022 - 40020840 

Delhi Store : :- +91 9137670169 / +91 8882217672

Can I redeem my giftcard in store?

Yes you can redeem the giftcard at any Fizzy Goblet stores using the gift code issued to you

Gift Cards

How do I purchase a gift Card?

You can directly purchase a gift card online. Once your order is prepaid the gift card will be emailed to you on your registered email id. https://global.fizzygoblet.com/collections/fizzy-gift-cards

How will I receive the gift card?

You will receive an e-gift card on your email id which will consist of 16 digit code. You can redeem the code while placing an order online directly at the time of checkout.

Where can I redeem the gift cards?

You can redeem the gift cards online at the check out page. One gift card can be redeemed only on one order at a time.

What is the validity of gift cards?

It is valid for 365 days from the date of the purchase.

Can I partially redeem the gift cards?

Yes, you can partially redeem the gift cards and the remaining balance can be redeemed for later purchase using the same code.

Care

How do I care for my Fizzy Gs?

In case they have a spot of dirt, simply wipe them clean with a mild cleanser like a handwash and a soft clean cloth. 

For embellished shoes –  Each embellishment is hand embroidered securely. A little pouch of extra embellishments is given with each purchase as well. 

You can even dry clean your shoes to preserve them longer.

Any tips to keep in mind?

For all the Fizzy G’s which have a leather base like the juttis, or heels – It’s best to avoid water. 

Shoes like the sliders and loafers and sneakers are water resistant and can withstand some water. 

Keep the shoes away from moist air, in the dustbags and boxes to preserve them for longer. 

You can check our care card here

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